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--- shoptechs:leads [2023/09/12 02:49] – [Duties] smartin015
+++ shoptechs:leads [2024/10/17 19:39] (current) – [Tech Onboarding] smartin015
@@ Line 7: / Line 7: @@
 The Leads are individuals who have a great amount of skill and experience in at least two major areas of Protohaven and have also demonstrated excellence in teaching, leadership skills, and a commitment to the success of Protohaven (and the Shop Tech program, specifically).
-Leads work directly with the Executive Director to accomplish the following:
+Leads work closely with other staff and admin to accomplish the following:
-  * Serve as a mentor to a team of approx 9 techs
-  * Get their team trained/cleared in their respective areas in regard to equipment operation and maintenance (coordinating with other staff to set up training schedules and be paid for the sessions they provide whether a class or a clearance) - Note: Techs can get trained and earn clearances in any area, but they will focus their maintenance and support efforts in at least two particular areas (based on who their Lead is)
-  * On-board new techs (as needed)
-  * Identify & assign shop projects for their team
-  * Plan a larger shop project or community project for their team (individually or across teams) to complete
+  * Handling/resolving tech applications, interviews
+  * Being a point of resolution for disputes and other things techs don't feel comfortable addressing
+  * Being available (in shop or discord) to facilitate discussion and decision making
+  * Mentoring techs & teaching them maintenance/troubleshooting
+  * Ensuring shifts are well-staffed and that the shop runs with oversight
+  * Convening the techs for fun events & orientations
+  * Getting techs involved in larger, well-defined projects
+  * Proactively fill gaps in knowledge of techs and other leads
 ===== Duties =====
@@ Line 20: / Line 22: @@
   - Determine the order of importance of this list.
-  - Unblock techs on the tasks they need to perform to keep tools running smoothly. This includes education.
+  - Unblock techs on the tasks they need to perform to keep tools running smoothly. This includes education and onboarding.
-  - Review the Asana tool reports and close any that are unactionable
+  - Review the Asana tool reports, closing any that are unactionable and updating any that are languishing.
-  - ...
+  - Offboard techs that exit the program
+===== Tech Onboarding =====
-===== Improvements =====
+When a tech comes aboard, they need the following:
+  * Shop tech status & an account in NeonOne
+  * Addition to the "techs" group in the Wiki (requires them to login to Neon)
+  * Grant August lock access (via August app)
+  * Discord membership with the #Members and #Techs roles
+  * Access to the workshop@protohaven.org password
+  * Access to the relevant Asana projects (Shop & Maintenance Tasks, Purchase Requests) via addition to the Shop team in Asana.
+  * Filled out profile info for the [[https://protohaven.org/team|Team webpage]] - send them to [[https://protohaven.org/mugshot|protohaven.org/mugshot]] to fill it out.
+===== Tech Offboarding =====
+Periodically audit the above systems to ensure techs that have exited the program no longer have permissions.
+  * Remove or retire the tech from each of the places above.
-  * Modify tool report process so it doesn't generate Asana tasks for unactionable stuff
 ===== New Lead Onboarding =====
-TODO
+When a new lead comes onboard:
+  * Admin status in Asana
+  * A name@protohaven.org user (via admin.google.com)
+  * Membership in the Protohaven organization in Bitwarden, in the Tech Lead group.
+  * Granted the TechLeads role in Discord (i.e. access to #tech-leads Discord channel)