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--- policies:storage [2024/02/19 22:21] – [Storage Policy] smartin015
+++ policies:storage [2024/10/31 17:19] (current) – [Storage Policy] camden
@@ Line 1: / Line 1: @@
 ====== Storage Policy ======
-Protohaven provides overnight, weekly and monthly storage options to ensure that members can continue working on projects without the hassle of transporting their work in and out of the shop. Members must see the Shop Tech on duty in order to purchase storage and cannot assign or claim their own storage.
+//Updated 2024-03-24//
-Note: new procedure for enforcing storage policies is currently being rolled out - see [[https://docs.google.com/document/d/13mzj0pp2NO4IC9ypqYvrTIj51wp8PiBpul5Jsaw_YjI/edit?usp=sharing|this doc for more details]].
+Protohaven provides overnight, weekly and monthly storage options as a convenience for members.
-===== Storage Options =====
-==== Tables ====
+See the Shop Tech on duty to **purchase storage**.
-  * Available for **overnight storage only**
+If you ever need to **cancel storage**, please see the Shop Tech on duty or reach out to Camden[[camden@protohaven.org]].
-  * Movable, large tables, ideal for medium to large glue-ups, drying, or curing.
-  * All belongings must remain on the table surface and inside the perimeter of the table.
-  * Items stored on top of tables can be no more than 4’ in height.
-  * No items can be stored under or next to a table.
-  * Members may rent a maximum of 1 table at a time.
-  * Tables can be rented for up to 3 consecutive days with any future rentals beginning no less than 7 days after the final day of the previous rental. Table rentals for a greater period of time will result in additional charges and must be granted by Protohaven staff.
-  * Stored items may not bridge multiple carts without specific permission of Protohaven Staff and an assessment of an additional charge.
-==== Parking Space ====
+===== Options =====
-  * Available for Overnight, Weekly, and Monthly Storage
+==== Short term ====
-  * Workshop floor space, ideal for storing large builds or pieces of personal equipment.
-  * Belongings must be on a movable pallet or cart with wheels.
-=== Pallets ===
-    * Members must provide their own pallets.
+  * **Carts** are movable and have a bottom shelf. Use them during the day to assist with projects, or rent them for overnight storage.
-    * Items stored on pallets can be no more than 72” in height (this includes the height of the pallet plus the height of the items on top of the pallet).
+  * **Tables** can be found in the studio and the main aisle of the shop. They're ideal for medium to large glue-ups, drying, or curing.
-    * Items stored on pallets must be easily movable.
-=== Carts ===
+==== Long term ====
-    * Items stored on top of carts can be no more than 4’ in height.
+  * **Parking spaces** are marked floor spaces, ideal for storing large builds or pieces of personal equipment.
-    * Members may provide their own carts (24” x 48”) or borrow a cart from Protohaven (no additional charge). Carts that are larger than these dimensions may incur additional charges based on the determination of Protohaven staff.
+  * **Board and bar** are ideal for storing longer lengths of wood or metal.
-    * Member-provided carts must be on wheels and be movable.
+  * **Sheet** storage is for standard sheet goods up to 4'x8'.
-    * Carts must be stored in a numbered parking space.
+  * **Locker** storage includes a locking door for tools, small projects, and personal belongings.
-    * Stored items may not bridge multiple carts without specific permission of Protohaven Staff and an assessment of an additional charge.
+  * **Cage** storage provides secure storage with plenty of room for projects, materials and tools.
-    * See additional information regarding cart rental below.
+  * **Rack** storage is ideal for horizontal storage of larger materials or tools, up to 4'x8' in size.
-==== Carts ====
+If you need storage beyond these options, please reach out to membership@protohaven.org.
-    * Available for Overnight, Weekly, and Monthly Storage (not available as monthly storage in the studio)
+===== Rules =====
-    * Movable carts with bottom shelf, ideal for storing smaller projects and tools.
-    * Carts can only be stored under tables in the studio area (no items can be stored on top).
-    * In the shop area, carts that are stored under tables cannot be rented and are only for members to use while working in the space.
-    * Members may rent a maximum of 3 carts at any given time.
-    * All belongings must remain inside the perimeter of the cart.
-==== Board & Bar ====
+  * You must purchase storage for any items stored overnight or longer.
+  * Stored items must remain within the dimensions of the storage unit (see the Cost table below with listed dimensions). For items stored on table tops and cart tops, the height of stored items cannot exceed four feet.
+  * Items stored on the floor must be on wheels or a structure movable via our pallet jack.
+  * Maximum 7 nights of short term storage over a 14 day period.
+  * Max of 3 carts and 1 table at one time for one member.
+  * Do not store living, perishable or other [[https://protohaven.org/wiki/policies/prohibited_projects|prohibited project]] item(s).
-  * Available for Overnight, Weekly, and Monthly Storage
+If you aren't sure if your storage is in compliance with these rules, ask a Shop Tech to verify.
-  * Ideal for longer lengths of wood or metal.
-  * Dimensions:
-    * Horizontal Rack: 1’ x 1’ up to  7’ long
-    * Vertical Rack: 1’ x 2’ up to 10’ long
-==== Sheet ====
+===== Violations =====
-  * Available for Overnight, Weekly, and Monthly Storage
+When we discover a lapse in following any of the rules above, we will:
-  * Storage for standard sheet goods up to 4’ x 8’
-==== Locker ====
+  - Attach a physical Storage Violation tag to the item(s) involved
+  - Record the violation and owner in our digital system
-  * Available for Monthly Storage
+  - Email the owner of the items (if they are known)
-  * Dimensions: 23” x 23” x 26”
+  - Post the violation to #storage on Discord
-  * Doors must be able to close fully
+  - List all relevant details on https://protohaven.org/violations, including pictures and notes.
-  * Small lockers for storing tools, small projects, and personal belongings.
-  * Can be locked (lock not included).
-  * Items cannot be stored on top of Lockers.
-==== Cage ====
+Violations are tracked for every member. If you violate Protohaven policy 3 or more times within 3 months, your membership will be suspended. Suspensions begin at 30 days, and increase by 60 days for each subsequent suspension.
-  * Available for Monthly Storage
+If you use storage without paying for it, we will issue a violation fee that roughly matches the shortest-term rate for that storage type.
-  * Ideal for those using the shop regularly. Plenty of room for projects, material and personal tools.
-  * Dimensions: 35” x 35” x 43”
-  * Doors must be able to close fully
-  * Accessories such as shelves that use the sides of the cage must not extend more than ½” into the neighboring cage.
-  * Can be locked (lock not included).
-  * Items cannot be stored on top of Cages.
-==== Shelf Space ====
+If you do not resolve a violation within 14 days, Protohaven staff/admin will resolve the violation for you by moving, disposing, or utilizing the violating items. If at this time resolving the violation requires paying any fees, your membership will be suspended until you have paid.
-  * Available for Monthly Storage
+We will immediately take action if any items pose an active risk to the health and safety of Protohaven inhabitants. In extreme cases, we may also immediately revoke your membership.
-  * Dimensions: 2’ x 4’ per unit
-  * Contiguous shelf spaces up to 3 may be rented to store larger items.
-  * Belongings must not extend beyond the edges of the shelf.
-  * Items cannot be stored on top of shelves.
-==== Other Storage ====
+If you receive a storage violation, or if your membership is suspended or revoked as a result of the violations, you may appeal the action to the board of directors. Appeals should be made in writing within 30 days of receiving notice. Appeals are to be submitted to board@protohaven.org.
-Other storage agreements may be made for weekly or monthly rentals only. These agreements are at the sole discretion of the Executive Director. If your desired storage does not conform to one of the standard offerings you must contact the Executive Director via email with subject //Custom Storage Request// at least 10 days prior to when you plan on needing the storage.
+===== Cost =====
-===== Storage Fee Schedule =====
+AMP members receive a 20% discount on storage. This does not apply to violation fees.
-^ Storage Type ^ Duration ^ Fee ^ Penalty Fee ^ Dimensions (W x D x H) ^
+^ Storage Type ^ Rate ^ Violation Fee ^ Dimensions (W x D x H) ^
-| Cart | Overnight | $5  | $15/day | 2’ x 4’ x 4’ |
+| Cart | $5 overnight, $30/week | $5/day | 2’ x 4’ x 4’ |
-| Table | Overnight | $10 | $30/day | 3’ x 6’ x 4’ |
+| Table | $10 overnight | $10/day | 3’ x 6’ x 4’|
-| Parking Space | Overnight | $5 | $15/day | 2’ x 4’ x 6' |
+| Parking Space | $5 overnight, $30/week, $75/month |$5/day | 2’ x 4’ x 6' |
-| Cart | Weekly | $30 | $15/day | 2’ x 4’ x 4’ |
+| Board & Bar | $5 overnight, $15/week, $25/month | $5/day | 1’ x 7’ x 1’ or 1’ x 2’ x 10’ |
-| Board & Bar | Weekly | $15 | $10/day | 1’ x 7’ x 1’ or \\ 1’ x 2’ x 10’ |
+| Sheet | $5 overnight, $25/week, $50/month | $5/day | 4’ x 8’ x 1’ |
-| Sheet | Weekly | $25 | $10/day | 4’ x8’ x1’ |
+| Locker | $10 overnight, $25/month | $10/day | 23” x 23” x 26” |
-| Parking Space | Weekly | $30 | $15/day | 2’ x 4’ x 6' |
+| Cage | $10 overnight, $50/month | $10/day | 35” x “35” x 43” |
-| Locker | Monthly | $25 | $10/day | 23” x 23” x 26” |
+| Rack | $10 overnight, $75/month (upper), $150/month (ground) | $10/day | ~96” x 41” x 24” |
-| Cage | Monthly | $50 | $15/day | 35” x “35” x 43” |
-| Board & Bar | Monthly | $25 | $10/day | 1’ x 7’ x 1’ or \\ 1’ x 2’ x 10' |
-| Sheet | Monthly | $50 | $15/day | 4’ x 8’ x 1’ |
-| Rack (Upper Shelf) | Monthly | $75 | $15/day | 44” x 41” x 24” |
-| Rack (Lower Shelf) | Monthly | $150 | $15/day | 44" x 48” x 48” |
-| Parking Space | Monthly | $75 | $15/day | 2’ x 4’ x 6' |
-===== Noncompliance Fees =====
+===== Terms and Conditions =====
-Members found to be exceeding the bounds of their purchased storage will be found to be in noncompliance.  Members will be notified of their noncompliance and will be charged the penalty fee listed above daily until they have remedied their storage.  If you have any questions in if your storage is in compliance you can ask a Shop Tech, Tech Lead, Staff, or the Executive Director.
+Members who acquire storage agree to the below terms and conditions and to adhere to all of the policies and practices outlined above.
-===== Late Fees =====
+Storage is a privilege of membership and is only available to current members in good standing. Protohaven reserves the right to cancel or revoke a member’s storage privileges at any time. Should a situation occur where Protohaven needs to cancel or revoke storage for any reason, the organization will attempt to contact the member to coordinate retrieval of their belongings. In the event of storage or membership cancellation or revocation, no refund will be provided for any storage fees that have been paid for that time period.
-Any storage that is being used without first paying for it will be assessed the Penalty Fee listed above. If the member already has a card on file, that card will automatically be charged the unpaid storage fee until the member sees the Shop Tech on duty or Protohaven staff to properly set up a storage arrangement.
+Once a member leaves the premises for the day, any items that are not properly stored will be considered abandoned and may be moved, disposed of, or utilized without notification. This includes items that are stored outside of a storage receptacle and any atypical storage that has not been previously approved by Protohaven staff.
-Late fees will automatically be charged to the member’s card that is on file.
+Storage fees are non-transferable and cannot be credited, refunded, or pro-rated.
-If a member chooses to cancel their membership, they are responsible for paying any late/unpaid storage fees. Failure to pay late/unpaid storage fees may result in legal action and/or could prevent the membership from being reinstated in the future.
+It is the responsibility of members to keep track of the duration of their storage and when payments are due. Protohaven is not responsible for contacting members to remind them that their storage is near expiration or has expired. Unpaid storage will be charged the violation fees listed above. Refusal to pay late fees will result in suspension of membership.
-===== AMP Rates =====
-A 20% discount will be applied for AMP members who choose to purchase storage. When purchasing storage, a member must let the Shop Tech on duty know they are an AMP member so that the storage fee can be adjusted accordingly. Please note that AMP rates do not apply to late fees.
-===== Storage Terms and Conditions =====
-Members who acquire storage agree to the below terms and conditions and to adhere to all of the policies and practices outlined above..
-Storage is a privilege of membership and is only available to current members in good standing. Protohaven reserves the right to cancel or revoke a member’s storage privileges at any time. Any members who violate storage policies risk having their membership revoked. Should a situation occur where Protohaven needs to cancel or revoke storage for any reason, the organization will make an attempt to contact the member via email to set up a time for them to come and retrieve their belongings. In the event of storage or membership cancellation or revocation, no refund will be provided for any storage fees that have been paid for that time period.
-Once a member leaves the premises for the day, any items that are not properly stored will be considered donations and may be moved to lost and found, disposed of, or reassigned without notification. This includes items that are not stored within the perimeter of the storage receptacle as well as any new or creative/nontraditional types of storage in or around Protohaven property (ex: backyard, parking lot, etc) that have not been approved by Protohaven staff.
-Protohaven staff, volunteers, and instructors are not responsible for keeping an eye on any member items or projects. Any member who continuously leaves the premises without taking or properly storing their items risks having their membership revoked.
-Storage fees are non-transferable and cannot be credited, refunded, or pro-rated. Example: If a member purchases storage for a month, and only uses it for 17 days, they will not receive a credit or refund for the unused days.
-It is the responsibility of members to keep track of the duration of their storage and when payments are due. Protohaven is not responsible for contacting members to remind them that their storage is near expiration or has expired. Members who do not remain current on storage payments will be assessed late fees that must be paid before they are able to purchase future storage. Refusal to pay late fees may result in membership being revoked.
 While Protohaven strives to maintain a safe and secure environment, it cannot guarantee the safety or security of any items stored at Protohaven by its members. Members are solely responsible for their own belongings and assume all risks of damage or loss. Protohaven is not liable for any damage or loss of items stored at Protohaven, whether due to theft, fire, vandalism, natural disaster, or any other cause. By storing items at Protohaven, members agree to release Protohaven from any and all claims arising from damage or loss of such items. Members are encouraged to speak with their insurance provider to discuss any personal policies that might cover their belongings.
-The following items are prohibited from being stored at Protohaven. Please note that this list is not all-inclusive and can be amended, verbally or in writing, at any time by the Executive Director. Any members storing any of the following items will be subject to having their membership revoked.
+Members can choose to share storage, but Protohaven is not able to split storage fees. Members are not permitted to obtain Protohaven storage and subsequently rent it to another member or non-member for a profit.
-  * Firearms, ammunition
-  * Fireworks and other explosives
-  * Hazardous chemicals (certain chemicals may be stored in the fire cabinet only)
-  * Perishable food items
-  * Animals
-  * Illegal substances of any kind
-Storage is audited twice daily to ensure compliance with policies and that payments are current. Shop Techs will review storage at the beginning of the AM shift and at the beginning of the PM shift and notify the Membership Coordinator if any storage is not in compliance or has expired.
-Members can choose to share storage, but Protohaven is not able to split storage fees.
-Members are not permitted to obtain Protohaven storage and subsequently rent it to another member or non-member for a profit.
-Please note that Protohaven may not have the capacity to accommodate all variations of storage needs. It is the responsibility of members to determine how to make their projects and other items fit within the storage options that are provided. For situations where this may not be possible, Protohaven staff has the discretion to allow for temporary alternative paid storage solutions.
-Protohaven reserves the right to make exceptions, cancel storage, limit the amount of storage for any member, and to amend these policies at any time as needed.
+Protohaven reserves the right to grant exceptions, cancel storage, limit the amount of storage for any member, and to amend these policies at any time.