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Dye Sublimation Printer

Sawgrass SG1000

Tool Tutorial

The Setup, Operation, and Cleanup Checklists of this guide are what instructors use to ensure that you can use the equipment according to community expectations.

Usage Highlights

Dye Sublimation Clearance or Class Equivalent Required Before Use

==== SAFETY ==== ==== CARE ==== ==== CLEANUP ====
1. Check that your substrate is heat-safe1. Verify that your paper is authorized to use 1. Do not Power Off the Printer.
2. Do not remove any screws or covers 2. Ensure equipment is free of blockage, hazards, & dust 2. Delete your image file from CS Galleries
3. Avoid contact with heated elements 3. Submit a maintenance request when when ink is low3. Recycle waste & Clear area

Tool Anatomy



  1. Control Panel - LCD interface with commands to check the printer status
  2. Maintenance Tag - Manually tracks the usability status with Green/Yellow/Red cards
  3. Air Vent - Prevents the interior from overheating so it can function properly
  4. Output Ramp with Extension - Supports freshly printed material up to 11” x 17”
  5. Paper Tray with Cover & Extension  - Load transfer paper here. Always ensure the cover is properly engaged. Use the tray extension for larger paper sizes



  1. Displays the menu
  2. Displays the current printer status and messages
  3. Cartridge Replacement Indicator. K, C, M, Y indicate black, cyan, magenta, and yellow, respectively
  4. Waste Ink Full Indicator
  5. Scroll through the menu
  6. Confirm the setting or setting values
  7. Printer must remain on at all times to allow for auto-maintenance cycle that is critical to keeping the printer functioning optimally
  8. Escape/return to the previous screen
  9. Press and hold for 3 seconds to perform a head clean on all channels
  10. Press to select an item displayed at the bottom of the screen
  11. Alert Indicator
  12. Flashes when receiving data sent from the computer. Lights up when there is a print in the job queue
  13. WIFI Indicator
  14. Job Reset. When the printer is online, press this key to cancel an ongoing print job

Tool Safety


Incompatible Paper can cause ink to bleed through and damage the printer head

  • Members must use Protohaven-Supplied Sublimation Paper or make a Special Setup Arrangement with Protohaven Staff.

Blockage and/or Overheating

  • The printer must remain powered on to allow for an auto-maintenance cycle
  • The air vent must be free of obstacles at all times to prevent overheating
  • The tray cover must be properly closed
  • Any paper loaded into the tray must be free of dust and particulate

Burns & Fire

Once printing is complete, a heat press must be used to vaporize the ink and transfer the image to the final material. At this stage, burns are a significant hazard.

  • Avoid contact with any heated elements associated with sublimation process
  • Ensure the work area is clear before pre-heating
  • Do not leave a heat press unattended until it has cooled down


For general use, members must use Protohaven-Supplied Sublimation Paper. This can be purchased at the store front at 8 ½” x 11” and 11” x 17” dimensions. This covers ink and maintenance costs while ensuring compatibility with the printer.

To use your own paper for larger production runs, please make a Special Setup Arrangement with Protohaven Staff to ensure compatibility and arrange ink costs.

Initial Setup


- Ensure the USB cable between the Printer and PC is connected
- Verify the Printer is Powered On
- Power on the Computer
- Import your file to Sawgrass Print Manager
- Set the substrate, paper size, and color profile in Sawgrass Print Manager


Sublimation Ink must have a polymer, polyester, or polyester blended fabric in order to properly bond. There are more than 1,000 sublimation-ready “blanks” available, meaning they already have a polymer coating. This includes::

* Acrylic & Hard Plastics
* Ceramics
* Glass

* Metal
* Slate
* Wood

To bond to cotton fabric and natural materials, a special transfer paper or EasiSubli solution is needed.



Click on the Sawgrass Print Manager icon situated in the hidden icons menu at the bottom right hand corner of the desktop.


Select “Open Local File” to upload your artwork.

Sawgrass Print Manager accepts a range of file formats.

Supported vector files:

.eps .pdf

Supported image files:

.jpeg  .png  .tiff  .tif .sg


Set the type of substrate you’ll be using for your final material surface.

Select “TexPrint-R” for Protohaven-supplied paper.


Set the layout.


Set the color mode.

Photographic mode optimizes color output for photos.

Vivid mode optimizes for high contrasting elements, like vectorized graphics.


Color management is an important aspect for all forms of digital printing. In terms of sublimation, there are several factors that can affect the color including the printer, the ink, the paper and the substrates.

Sawgrass created Sawgrass Print Manager to address these issues and provide tools to ensure the accuracy of the color output.


Ceramic Mugs

150-210 sec350-400º FTime varies. Press into silicon pad. Mugs should be cooled in warm water or using a cooling plate after transfer.
Poly Fabric 35-40 sec 400º F Pre-press shirt for 3-5 min to eliminate moisture.
Vapor Apparel 45-55 sec 380-390º FSee for tips on reducing presslines
Mousepads (neoprene) 45 sec 400º F Look for a tight knit and high white point for more brilliant color results.
Metal (Unisub) 60 sec 400º F Use blow-out paper. Remove plastic coating before pressing.
Metal (Other Brands) 60 sec 375-400º FTime varies. Place absorbent sheet on the bottom of heat press. Then, place product transfer side DOWN on top of the absorbent sheet.
Outdoor Metal Panels 60-90 sec 400º F Time varies. Place absorbent sheet on the bottom of heat press. Then, place product transfer side DOWN on top of the absorbent sheet.
Unisub Products 60 sec 400º F Remove plastic coating. Tear transfer paper away immediately after pressing.
Fire Retardant Plastics 40-75 sec 400º F Remove plastic coating. Tear transfer paper away immediately after pressing.
Glass/Ceramic Flat Tiles300-720 sec400º F Time varies. Press tiles from back (transfer side down). Press into silicon pad.

Basic Operation


- Ensure the printer is powered on
- Confirm Ink levels are usable
- Load Protohaven-supplied Sublimation Paper
- Test Print one sample if printing multiple copies to ensure quality of production
- Print Final production
- Trim to your artwork
- Use heat press to transfer to substrate
- Cleanup 



- Clear Printer and Work Area of any unused material
- Reset any modified computer settings to default
- Power off the Computer
- Ensure the printer remains powered on so auto-maintenance cycle can run
- Note dwindling ink levels, maintenance needs, or concerns on the tag and at
- Recycle waste in the single-stream recycle bin


There is one blue scrap bin reserved for vinyl waste and several trash bins in the studio. Maintaining these are a shared, communal responsibility.

When you notice the scrap bins are full, it’s time to take it to the dumpster out back. Feel free to enlist a helping hand.

If you notice valuable material while emptying the bins, use your judgment to selectively save a few pieces or take it home for your personal use.


  1. Update the physical Maintenance Tag at the machine
  • Green can be used without issue
  • Yellow can be used with caution
  • Red cannot be used without hazard to either the user or the equipment
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Record issues at This notifies our staff and volunteer maintenance crew of any issues



Banding is usually caused by a blockage in the print head preventing the ink from being properly dispersed to the paper. It can also be caused by low ink levels.

  • Perform a nozzle check. If blockage is found, perform a head cleaning. These functions can be accessed via the control panel on the printer or through Sawgrass Print Manager.
  • Check the ink levels on the Printer Control Panel. Update the physical maintenance cards and make a maintenance request to notify staff if ink levels will need to be replaced soon.

If troubleshooting requires the removal of any covers or screws, please notify staff by filling out a maintenance request. Inside this printer are high voltage components that are an electric shock hazard and may void the warranty.



Troubleshooting 18

Special Setups


For general use, members must use Protohaven-Supplied Sublimation Paper.

To use your own paper for larger production runs, please make a Special Setup Arrangement with a Protohaven Staff Member to ensure compatibility and arrange ink costs.


Dye Sublimation is a versatile printing process that allows you to get extremely creative with your work! Combining your use of the Printer with other tools is what will help you push the boundaries.

Printing registration marks in your artwork will allow you to make highly repeatable, complex cuts at the Vinyl Cutter, Laser Cutter, or CNC Router once your artwork is sublimated to new material.


Neenah Ink-Jet Opaque Sublimation Transfer Paper will allow you to print vivid colors on dark tones


Easy Subli & Special Sublimation Transfer Paper can be used to print onto natural materials like Cotton Fabric.

Additional Resources

Staff Use


If you are part of the maintenance group please log on to the #maintenance channel of our Discord server to:

  • Perform a Maintenance Action
  • Request a Maintenance Purchase
  • Review complete Maintenance Logs for each machine
  • Generally chit-chat about maintenance
=== Hippocratic Oath ===

* Start with the Manual
* Ask questions
* Do no harm
* Know your limits
* Document your actions
tools/imported/dye_sublimation_printer_tool_tutorial.txt · Last modified: 2023/02/19 21:42 by jeffbearer