Differences

This shows you the differences between two versions of the page.

--- policies:procedure [2024/02/01 16:25] – [Remediation] smartin015
+++ policies:procedure [2024/02/01 16:26] (current) – [Equipment Damage] smartin015
@@ Line 52: / Line 52: @@
 ==== Storage Violation ====
-* When improperly stored objects are found, a report is filed and a "paid storage required" tag posted at the location. The report includes:
+When improperly stored objects are found, a report is filed and a "paid storage required" tag posted at the location.
-    * a picture of the violation
-    * a description of the violation
+The report includes:
-    * what the violation will be charged as
+  * a picture of the violation
-* Automation posts this event to a new #storage channel to notify members
+  * a description of the violation
-* If a particular member is suspected, staff will attempt to reach out to the contact info they have on file to notify them of the storage issue directly.
+  * what the violation will be charged as
-* Daily summaries are posted to #storage of active storage violations and their accrued cost
-* If the member reclaims their storage by paying the fee, the violation is closed and a record of the violation is stored in that user's Neon account.
+This report kicks off the following process:
-* If nobody claims the violation after ~2 weeks, the objects are declared property of Protohaven and removed from the area.
+  * Automation posts this event to a new #storage channel to notify members.
+  * If a particular member is suspected, staff will attempt to reach out to the contact info they have on file to notify them of the storage issue directly.
+  * Daily summaries are posted to #storage of active storage violations and their accrued cost
+  * If the member reclaims their storage by paying the fee, the violation is closed and a record of the violation is stored in that user's Neon account.
+  * If nobody claims the violation after ~2 weeks, the objects are declared property of Protohaven and removed from the area.
 Note that this process does not incur back fees for storage which was found to already be in violation for a period of time - the fee "timer" starts upon first report.
@@ Line 66: / Line 70: @@
 ==== Equipment Damage ====
-* When equipment damage is discovered, a tool report is filed (ideally with a picture).
+When equipment damage is discovered, a tool report is filed (ideally with a picture).
-* Automation posts this tool report to #maintenance
-* Video log is reviewed if needed, and a suspect is found. Fees and/or suspension are applied to this user per the general flow above. A record of the violation is stored in that user's Neon account.
+The report kicks off the following process:
+  * Automation posts this tool report to #maintenance
+  * Video log is reviewed if needed, and a suspect is found. Fees and/or suspension are applied to this user per the general flow above.
+  * A record of the violation is stored in that user's Neon account.