Shop Tech Leads

This page is intended for new and current Shop Leads to understand what the Leads are supposed to be doing, and how.

The Leads are individuals who have a great amount of skill and experience in at least two major areas of Protohaven and have also demonstrated excellence in teaching, leadership skills, and a commitment to the success of Protohaven (and the Shop Tech program, specifically).

Leads work closely with other staff and admin to accomplish the following:

• Handling/resolving tech applications, interviews
• Being a point of resolution for disputes and other things techs don't feel comfortable addressing
• Being available (in shop or discord) to facilitate discussion and decision making
• Mentoring techs & teaching them maintenance/troubleshooting
• Ensuring shifts are well-staffed and that the shop runs with oversight
• Convening the techs for fun events & orientations
• Getting techs involved in larger, well-defined projects
• Proactively fill gaps in knowledge of techs and other leads

In order of importance:

1. Determine the order of importance of this list.
2. Unblock techs on the tasks they need to perform to keep tools running smoothly. This includes education and onboarding.
3. Review the Asana tool reports, closing any that are unactionable and updating any that are languishing.
4. Offboard techs that exit the program

When a tech comes aboard, they need the following:

• Shop tech status & an account in NeonOne
• Addition to the “techs” group in the Wiki (requires them to login to Neon)
• Grant August lock access (via August app)
• Discord membership with the #Members and #Techs roles
• Access to the workshop@protohaven.org password
• Access to the relevant Asana projects (Shop & Maintenance Tasks, Purchase Requests) via addition to the Shop team in Asana.
• Filled out profile info for the Team webpage - send them to protohaven.org/mugshot to fill it out.

Periodically audit the above systems to ensure techs that have exited the program no longer have permissions.

• Remove or retire the tech from each of the places above.

When a new lead comes onboard:

• Admin status in Asana
• A name@protohaven.org user (via admin.google.com)
• Membership in the Protohaven organization in Bitwarden, in the Tech Lead group.
• Granted the TechLeads role in Discord (i.e. access to #tech-leads Discord channel)